Help | Earth Rangers Wild Wire Blog

Help

about Earth Rangers
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Earth Rangers is the kid’s conservation organization dedicated to educating children and families about the importance of protecting animals and the wild spaces they need in order to survive.

Earth Rangers supports children who launch environmental initiatives, act as conservation leaders in their community and engage in fundraising activities to protect endangered species. Our goal is to inspire youth across Canada to take action to help Bring Back the Wild.

Find out more about signing up and your donation page, learn about rewards, get answers in our FAQ or submit a question.

Getting Started

 Earth Rangers educates and empowers kids to help protect animals and their habitats through our Bring Back the Wild program. To get started, sign up and create your own donation page to share with your friends and family. Need help? Check out the tutorial with Earth Ranger Max below!

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Frequently Asked Questions

1) Earth Rangers Membership

What does it mean to be an Official Earth Ranger?

 

When you signed up to become an Earth Ranger, you took a pledge to help protect animals and their homes. You joined a team of over 150,000 kids across Canada and promised to take action, and Earth Rangers is here to help. Whether it's completing animal-saving Missions or starting a Bring Back the Wild campaign, you have the power to make a difference!

Once your membership has been approved by a parent/guardian, it's time for your Earth Rangers journey to begin. Complete Missions, participate in Bring Back the Wild campaigns, and comment on the Wildwire Blog to level up - and earn awesome rewards as you go!

How much does it cost?


Earth Rangers membership is completely free! All costs associated with the administration of this program are covered by individual and corporate donations.

Earth Rangers also provides its members with the opportunity to make a difference for animals and their habitat through our Bring Back the Wild program. While fundraising is an important part of the Earth Rangers experience, it is not mandatory.

What do I do to become a member?

 

All Earth Rangers take a special pledge that shows their commitment to protecting animals and their homes. Once you’ve taken the pledge, your first Mission is to help protect an animal by starting a Bring Back the Wild campaign.

  1. To start your Bring Back the Wild campaign, click “Protect Animals” in the Navigation menu, take the Earth Rangers Pledge, choose the animal you’d like to protect, pick your goal and create your avatar.
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  3. Fill out your information and the info of a parent or guardian on the sign up form. Make sure the email address you’ve entered is correct.
    TIP: Don’t forget to write down your username and password! You’ll need this to login to your account.
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  5. Before we can send you your membership card, your parent/guardian needs to activate your membership. Have them look for an email from Earth Rangers and click the “Activate Membership” button. This will take them to a form that they will need to fill out. Once they’ve submitted it, your membership is approved and you’ll get your card in the mail! This could take up to 8 weeks to deliver, but in the meantime you can download a temporary version by clicking the "Membership Card" button on your Profile.
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    If it's been more than 8 weeks since your parent has approved your membership registration, please contact us.

Can I get more than 1 membership card?

 

Unfortunately, only 1 membership card is allowed per child.

I lost my membership card. Can I get another one?

 

Yes. We will need your parent to contact us to request a new card. You must also include the username, Ranger ID, and parent’s email used to create the account.

What are the benefits of being an Official Earth Ranger?

 

Official Earth Rangers receive a special Earth Rangers membership package that includes a personalized membership card! Earth Rangers can participate in a Bring Back the Wild campaign and earn awesome rewards! As a member, you can also accept animal-saving Missions that you can do at home with your friends and family. You'll also earn awesome online rewards as you move through your Earth Rangers journey and level up by completing Missions, commenting on the blog, and participating in Bring Back the Wild campaigns. Pretty cool!

What are “animal-saving missions”?

 

Animal-saving missions are fun activities you can do at home and in your community to help protect animals everywhere. Working with your friends and family by planting a pollinator garden, recycling used batteries, or making homemade holiday cards are just a few of the ways you can help!

I need help with my Bring Back the Wild Campaign.

 

Need some creative fundraising ideas? Check out our Fundraising Toolkit! If you need some help learning about all the features of your Donation Page, check out the tutorial here.

I’ve already registered on EarthRangers.com, but I haven’t received my membership card in the mail. What should I do next?

It can take up to 8 weeks to process and deliver your personalized Earth Rangers membership card, but you can download a temporary copy by clicking the "Membership Card" button on your Profile in the meantime.

Remember that in order to receive a membership card, your parent/guardian must approve your membership! Not sure if your membership has been approved yet? Try logging into your Hub and visiting the Missions tab - if you're not an approved member, you'll find a link to the approval form there that you can have a parent/guardian fill out to help you start your Earth Rangers journey!

2) Bring Back the Wild Rewards

How do online rewards work?

 

To find out how the online rewards work, click here.

How do I claim my child’s rewards?

 

One day after your child's campaign expires, an email is sent to the parent/guardian email submitted during sign-up that asks for confirmation of your mailing address. We cannot send out your child's rewards until we've received your confirmation. If you didn't receive the email to your Inbox, please check your Spam folders as our emails do sometimes get misdirected! Please contact us if you're still having trouble and we'd be happy to help.

How long does it take to receive my child’s rewards?

 

Rewards can take 4 – 8 weeks to reach you, but it’s often sooner. If your child has earned a trophy, please note that because these are handmade they often take a bit longer to complete and send. If you have a concern about your child’s reward shipment, please contact us.

3) Journey Rewards

How do I access my Journey Rewards?

Once you've levelled up and unlocked your journey rewards, you'll be able to download the wallpapers, ringtones, eBooks, and online games by clicking the Fun and Games tab on your Profile. The avatar swag and profile backgrounds will appear when you edit your avatar or change your profile background.

What are Journey Rewards?

 

Journey rewards are awesome online rewards that you can earn by levelling up in your Earth Rangers journey. Not only will you earn animal ringtones, wallpapers, eBooks, and games, you'll also gain access to exclusive avatar swag and profile backgrounds every time you level up!

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I’m having trouble downloading my wallpapers and ringtones. What should I do?

 

When you’re downloading the Freebies, make sure you’re clicking on the correct device. If you’re unsure about the type of device you’re using, ask a parent/guardian for their help. Need more help? Check out the FAQ pages for each Freebie:
Animal ringtones
Wallpapers
eBooks

Need more information? Contact a member of the Earth Rangers team here.

4) Virtual Badges and Achievement Wall

What are badges?

 

Badges are virtual tokens that represent your achievements as an Earth Ranger. Once you complete a Mission or reach another Earth Rangers milestone, a new badge will appear on your Badges and Achievement Wall, found underneath the Profile tab in your Hub. See how many badges you can earn!

How can I view my Achievement Wall?

 

You can view your Achievement Wall by going to your Profile tab when you're logged into your Hub. You'll see it at the bottom of the page.

Will I get an actual badge in the mail?

 

Unlike rewards, badges for your achievement wall are virtual and will not be sent in the mail.

How do I earn more badges?

 

You can earn a badge by completing Missions, starting a Bring Back the Wild campaign, commenting on the Wildwire Blog, and more! Check out the many possibilities on your Badges and Achievements Wall.

What happens if I don’t raise any funds for my campaign? Do I still earn a badge?

 

Yes, you do! Even if you don’t raise donations, you will still earn a badge for starting a Bring Back the Wild campaign.

5) Fundraising Support

We’d like to send you money – are there other ways to donate besides online?

 

If you are interested in raising donations offline, you can download a pledge sheet here. Use it to keep track of your donations and donor information. When you are done, you can submit any cheque donations and your pledge sheet to:

Bring Back the Wild
Attn: Program Coordinator
9520 Pine Valley Drive
Woodbridge, ON L4L 1A6

Please be sure to include your child's Ranger ID and username on your pledge sheet as it helps us to process it once it arrives to us.

Important to note: If you are submitting a cheque on behalf of donors who require tax receipts, please be sure to include a note on the memo line of your cheque that indicates the funds raised are “On behalf of donors”. This allows us to issue tax receipts to the donors listed on your pledge sheet. Note that we are unable to process tax receipts for donors who do not provide their full names and mailing address information.

I need a copy of my tax receipt for the donation I made.

 
Please contact us with the following information and we can provide you with a copy:

  1. The first and last name of the donor
  2. The email address entered for the donation
  3. The date the donation was made
  4. The member (Ranger ID, username) to whom the donation was made

What are some ideas for ways I can raise donations?

 

There are many different ways you can raise donations to help with your campaign including hosting your own bake sale, a lemonade stand or even a yard sale! Need some ideas? Check out the Fundraising Toolkit to get started. You’ll even be able to download helpful materials for your campaign!

What other things can I do to help besides just raising donations?

 

There are little things you can do around your house or neighborhood to help the environment and animals.  Click here to read some tips on what you can do to help, or check out our animal-saving Missions for more ideas!

I made a donation to a child’s animal campaign, but it’s not showing up on their page.

 

Please contact us with the following information:

  • Date of your donation
  • Donor name
  • Donor email
  • Child's username and Ranger ID

We can look for your donation and find out why it’s not showing up.

6) Birthdays

How do birthdays work?

 

To find out how our birthday program works, and what’s included, click here.

How long in advance does a parent/guardian need to register for a Bring Back the Wild birthday?

 

We need time to process your registration and send out your birthday kit. Typically, we ask parents/guardians to register 4 weeks in advance of your party. If you want to register, but are concerned that it’s too close to your party date, please contact us and we can discuss alternate options.

7) Earth Rangers App

What does the app do?

 

The Earth Rangers App lets you take Earth Rangers everywhere! You can get all the latest updates from the Wild Wire blog, our Top Tens, Instagram, YouTube, Facebook, and Twitter. Plus, you’ll have easy links to other sections of EarthRangers.com.

Is the app free?

 

Yes, it is absolutely free.

Is the app for members only?

 

The app can be used by anyone – membership is not required. However, if you become a member you’ll unlock access to Earth Rangers Missions, and you'll be able to start your Earth Rangers journey!

Can I use the app on my device?

 

Currently, the app is available for Apple and Android (Google) devices. Soon, the app will be available for Kindles and in the Amazon Marketplace.

Where can I download the app?

 

You can download the app directly from the Apple App Store, the Google Play Store or the Amazon AppStore. You can also search for “Earth Rangers” in any of the stores.

I have a problem with the app… it’s not working…

 

Please send an email to bbtw@earthrangers.com and we’ll do our very best to help.

8) Earth Rangers Account

We would like our account deleted.

 

Please contact us with the email address the account is setup under and we will delete it for you.

We don’t remember our password

 
If you have forgotten your password, click here to retrieve your password via email.
If you are still having trouble, please contact us.
 

How do we change our fundraising goal?

 

You can change your goal at any time during your campaign. In order to change your goal, simply login to your Hub, click the donation thermometer on your Bring Back the Wild tab, and select your new goal. You can find more information about using your Bring Back the Wild donation page here.

What happens if my child doesn’t reach their goal?

 

There’s never an obligation to fundraise. Your child will still receive rewards if they have reached a reward level, regardless of whether they reached the goal they selected for themselves. If they surpass their goal, they will receive the rewards for whatever level they reach.

How do I change the animal I selected?

 

You can only have one active animal campaign under your account at a time. You aren’t able to change your animal yourself until your current animal campaign is finished.

If I start a Bring Back the Wild campaign, how much time do I have to fundraise? What if I need more time?

 

When you start a Bring Back the Wild campaign, you are given 4 weeks (30 days) to reach your goal. We need to put a time-limit on the campaigns in order to process the rewards. We have tried to choose a time-frame that works best for most kids.

If you need more time with your campaign, that’s not a problem at all – it can be extended! When your campaign expires after 30 days and you try to visit your Donation Page, you’ll be given the option to extend your campaign. Or, you can contact us with the email address the account is set up under, and how much longer you’d like for the campaign.

9) General Questions

What are some online safety tips I can share with my child?

 

At Earth Rangers, we want to make sure that everyone's internet experience is fun and safe. Click here for some online safety tips.

KidSafe
EarthRangers.com is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to www.kidsafeseal.com.

 

Where can I learn more about managing my child’s experience on EarthRangers.com?

 

Click here to learn more about your child's experience on EarthRangers.com

How much of the actual donations go to the protection of the animals and how much goes to administration? Is there a breakdown that is available to the public?

 

We are happy to share how the funds raised through our Bring Back the Wild program are used.

To provide some background about Bring Back the Wild, this program is not only an online fundraising initiative for endangered animals, but also an in-school program that teaches students about the importance of protecting animals and preserving the environment.

  • We are proud to say that $0 from funds raised through the Bring Back the Wild program go to overhead, administration or marketing.
  • 50% of the funds raised support research and the protection and stewardship of animal habitats in Canada.
  • 50% supports our education program (animal care, training and education programming) enabling us to bring our program, including live animal presentations and curriculum resources, to schools across the country free of charge.

Here is a link to our most recent CRA return and more detailed information, which includes our overall financial position (Balance Sheet and Income Statement): http://www.cra-arc.gc.ca

Do you have any career opportunities? Can I volunteer for Earth Rangers?

 

You can visit the Careers Page on our Corporate website to see current job postings.

For more information about volunteering with Earth Rangers, please visit our Volunteers Page.

I have a media inquiry…

 

If you are a member of the media and would like additional information on Bring Back the Wild, or are interested in interviewing an Earth Rangers spokesperson, please contact Amy Johar Development Coordinator Manager ajohar@earthrangers.com 905-417-3447 ext. 2231

How secure is the website?

 

At Earth Rangers we are committed to protecting the privacy and security of all users of our websites, especially those designed for use by kids. The website does not publicize the full name or location of anyone and it doesn’t allow any direct messaging. For more information, please see our Privacy Policy and our Terms and Conditions.

KidSafe
EarthRangers.com is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to www.kidsafeseal.com.

 

All donations that are made through our donation system go through our secure site (SSL), which is encrypted.

In addition, EarthRangers.com is PCI Compliant, meaning that our website undergoes regular testing to ensure that all data and traffic through the website is safe and secure. In short, the Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies and organizations that process, store, or transmit sensitive data maintain a secure environment.


SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

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As a special thank you for all your hard work protecting animals, Earth Rangers offers super cool Bring Back the Wild rewards!
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The animal necklace and trophy will change depending on the animal you choose to protect - see if you can collect them all!

  • When your campaign is over, Earth Rangers will send an email to the parent/guardian whose email was given at registration. That email will point parents to a form where they can fill out or confirm their mailing address. That's why it's really important that the parent's email address is correct when signing up!
  • After the parent fills out the form, our team here at the Earth Rangers Centre is notified, and we send out your rewards package, and you should receive it within 8 weeks. Remember, we can't send out rewards until your parent/guardian has completed the online address confirmation!
  • In addition to Bring Back the Wild rewards, you'll also earn awesome rewards every time you gain a level in your Earth Rangers journey. Earn exclusive online swag for your avatar, new profile backgrounds, wallpapers, ringtones, and more!

    journeyrewards

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    KidSafe
    EarthRangers.com is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to www.kidsafeseal.com.

    Earth Rangers is a registered Canadian charity (#892200528RR0001) whose mission is to educate kids about the importance of biodiversity and empower them to protect animals and their habitat.