Last modified: February, 2015
- Identifying purposes
- Limiting collection
- Limiting use, disclosure and retention
- Individual access
- Challenging compliance, and continuous improvement.
Earth Rangers Foundation
9520 Pine Valley Drive
We commit to responding to your questions, inquiries and complaints in a timely manner.
Furthermore, as an organization who works closely with children we recognize the unique issues and concerns that collecting information from children gives rise to. We limit the information collected from children who register on our Sites, require parental consent when necessary, and have special policies in place for dealing with children under the age of 18.
What information do we collect?
When members register for an Earth Rangers Account (an “Account”) we require information from them such as their email address, first name, birth date (for age verification purposes) and parent’s email address. If the member is under the age of 18, we ask for parental contact information, including a parental email address.
When making a donation to the Bring Back the Wild campaign, donors provide us with the following information: first name, last name, email address, street address, city, province, country, postal code, phone number (optional), name on credit card, credit card type, card number, and expiry date. Only the first and last four (4) digits of the credit card number are stored.
When members decide to join the Earth Rangers’ membership program, the parent will be notified by email and asked to provide their first name, last name, mailing address and phone number.
For what purpose do we use the information?
We collect personal information from members and donors exclusively for the purposes of facilitating requests they have made for electronic content (including newsletters and alerts), soliciting donations to Earth Rangers, accepting donations to Earth Rangers, customer service inquiries, contests, membership program (for example, Missions), redeeming online rewards and occasionally we use information for internal research purposes. Earth Rangers strives to keep its supporters informed of activities and other similar donor opportunities by communicating with them on occasion through email and mail and sending updates and appeals for support.
We use email addresses collected from members for the purpose of facilitating members’ access to various interactive features found on our Sites, such as access to games and contests, Bring Back the Wild, Missions, Freebies participation on the Wild Wire blog on our Sites, and communicating with the members and donors through the contact information they have provided.
Aggregate Information (Postal Code, School Name, City, Province, Email Address)
We collect this information for the purpose of grouping members from the same areas or schools together into collective fundraising groups and to monitor the fundraising success of particular demographics. Aggregate data may also be used as part of a statistical analysis in order for Earth Rangers to improve its programs.
Personally Identifiable Information
When receiving donations, we collect personally identifiable information (name, address, credit card information) as it is required to collect the donation and to issue a tax receipts. Only the first four and last four digits of a credit card number are stored.
Will we disclose the information collected from members and donors?
We limit disclosure of the information collected from members and donors exclusively to employees and independent contractors of Earth Rangers, affiliates and subsidiaries of Earth Rangers, our third party service providers (for credit card transactions and storage of information), limited website display (first name and corresponding donation amount of donors) on our Sites and as we me may be required to disclose by law. Our third party service providers may not use the information for purposes other than internal support functions for Earth Rangers and have agreed to maintain the confidentiality of such information.
Third Party Service Providers
Information collected from members and donors is stored through third party service providers. Earth Rangers exclusively uses third parties that are subject to substantially similar privacy policies as ours and have in place demonstrable and highly secure protections and safeguards for information use. Contracts in place with all third party service providers ensure that this information is not used for other purposes and that confidentiality is maintained at all times.
Limited Website Display
To encourage donor participation and to recognize donors for their outstanding contribution to conservation efforts in Canada, we display donor’s first names and their corresponding contributions on our Sites. This display is done only for donor’s who consent to it. Consent for this display is received during the donation process and can be revoked at any time by contacting our Privacy Officer (contact information provided above).
How is consent obtained?
We will always obtain consent from members and donors before collecting personally identifiable information. This is done through the electronic registration or donation process. Depending on your email client application, you might be asked whether or not you would like to display additional information (such as images) from Earth Rangers emails.
What safeguards are in place to protect the personal information?
We ensure that any information that is collected from members and donors has physical and electronic safeguards (password protection, encrypted donation and registration data, SSL protection, limited access to staff, and PCI compliance) that ensure that the information is securely protected. User nicknames and comments posted on the Earth Rangers Site are also moderated by professionally-trained staff to protect from displaying personal information.
How is information stored?
At Earth Rangers information collected from members and donors is always stored in an environment with limited access and with electronic and physical safeguards sufficient to protect access to the information.
Children Under 18
In order to protect children who use our Sites, we have implemented a parental notification feature that operates as follows:
a. All members are required to provide us with an email address for their parent or legal guardian;
b. we then contact the parent or legal guardian through the email address informing them that their child has requested an Earth Rangers Membership, and providing them with a link to the Site’s terms and conditions for their review; and
c. the parent must then Activate the account by clicking a link in that email. The parent will then be required provide a mailing address and phone number, and agree to several terms listed on that page; and
d. if for any reason, the parent or legal guardian does not wish to accept the terms and conditions or otherwise have their child enrolled as a member of Earth Rangers, they may then contact us at the contact information provided in the email (and above in this policy) and we will deactivate the child’s Earth Rangers Account.
Earth Rangers Sites occasionally feature contests in which children may voluntarily participate. In order to claim prizes, the winners of these contests will be required to provide their address and may provide their name, email address and phone number (the “Contest Registration Information”). The Contest Registration Information is used only for the purposes of awarding contest prizes. The Contest Registration Information will be solicited only with parental notification. Contest Registration Information is destroyed at the conclusion of the contest.
Parents are given the option through email and on the website to opt their child out of our programs. Request for account deletions should be sent to email@example.com.
How long is personal information kept for?
We have developed policies whereby we will store personal information in a secure manner for only as long as is reasonably necessary to achieve the purposes for which information was collected.
Can a member or donor review their personal information?
If a member or donor would like to review their personal information, please contact us at firstname.lastname@example.org. Before information is released, however, we will require additional verification to verify the requestor is the legal parent or guardian of the child.