Frequently Asked Questions

Frequently Asked Questions

1) Earth Rangers Membership

What does it mean to be an Official Earth Ranger?


When you signed up to become an Earth Ranger, you took a pledge to help protect animals and their homes. You joined a team of over 150,000 kids across Canada and promised to take action, and Earth Rangers is here to help. Whether it's completing free animal-saving Missions or by symbolically adopting an animal, you have the power to make a difference!

Once your membership has been approved by a parent/guardian, it's time for your Earth Rangers journey to begin. Complete Missions, participate in symbolic animal adoptions and become part of the Conservation Council, or comment on the Wildwire Blog to level up - and earn awesome virtual rewards as you go!

How much does it cost?

Earth Rangers membership is completely free! All costs associated with the administration of this program are covered by individual and corporate donations.

Earth Rangers also provides its members with the opportunity to make a difference for animals and their habitat through our symbolic Animal Adoptions program. While symbolic adoptions are an important part of the Earth Rangers experience, they are not mandatory.

What do I do to become a member?


All Earth Rangers take a special pledge that shows their commitment to protecting animals and their homes. To begin your incredible animal-saving journey download the Earth Rangers App today!

  1. Once the App is downloaded create a membership by clicking “Sign Up” and take the Earth Rangers Pledge to protect animals. To complete your registration follow the provided steps.
  3. Fill out your information with the help of a parent or guardian on the sign up form. Make sure the email address you’ve entered is correct.
    TIP: Don’t forget to write down your username and password! You’ll need this to login to your account.
  5. Before we can send you your membership card, your parent/guardian needs to activate your membership. Have them look for an email from Earth Rangers and click the “Activate Membership” button. This will take them to a form that they will need to fill out. Once they’ve submitted it, your membership is approved and you’ll get your card in the mail! This could take up to 8 weeks to deliver, but in the meantime, you can download a temporary version by clicking the "Membership Card" button on your Profile.

    If it's been more than 8 weeks since your parent has approved your membership registration, please contact us.

Can I get more than 1 membership card?


Unfortunately, only 1 membership card is allowed per child.

I lost my membership card. Can I get another one?


Yes. We will need your parent to contact us to request a new card. You must also include the username, Ranger ID, and parent’s email used to create the account.

What are the benefits of being an Official Earth Ranger?

Official Earth Rangers receive a special Earth Rangers membership package that includes a personalized membership card! Earth Rangers can participate in our optional symbolic Animal Adoptions program and earn adorable adoption bundles, please see 'Adoptions' in your home profile for further information or visit our Adoptions page for further information! As a member, you can also accept animal-saving Missions that you can do at home with your friends and family. You'll also earn awesome virtual rewards as you move through your Earth Rangers journey and level up by completing Missions, commenting on the blog, and participating in symbolic Animal Adoptions. Pretty cool!

What are “animal-saving missions”?


Animal-saving missions are fun activities you can do at home and in your community to help protect animals everywhere. Working with your friends and family by planting a pollinator garden, recycling used batteries, or making homemade holiday cards are just a few of the ways you can help!

I registered on the Earth Rangers App, but I haven’t received my membership card. What should I do next?

It can take up to 8 weeks to process and deliver your personalized Earth Rangers membership card, but you can download a temporary copy by clicking the "Membership Card" button on your Profile in the meantime.

Remember that in order to receive a membership card, your parent/guardian must approve your membership! Not sure if your membership has been approved yet? Try logging into your Hub and visiting the Missions tab - if you're not an approved member, you'll find a link to the approval form there that you can have a parent/guardian fill out to help you start your Earth Rangers journey!

2) Adoption Kits and The Earth Rangers Shop

Are purchasable items sustainably sourced?

Here at Earth Rangers we try our best to make sure our products are sustainably sourced at all times. That's why items, like our lanyards, are made using Recycled PET. Recycled PET containers are washed and re-melted into plasma, from which items can be crafted, like our lanyards! Our notebook is also sustainably sourced using recycled stock, this item is FSC certified and printed using vegetable inks.

We also locally source our adoption kits as much as possible (even creating our posters and certificates in-house!), keeping in mind the impact of shipping throughout the whole process! Our Earth Rangers buttons are made in Canada, and our adorable plushies are made in the United States.

How long does it take to receive an order?

Our fulfillment team ships all orders within 2 - 3 business days. We ship our Adoption Kits and e-store orders with Canada Post. For more information on our Shipping Policy please see the following link: ( If you have a concern about your child’s shipment, please contact us.

3) Journey Rewards

How do I access My Journey?

To see which level you are login to the Earth Rangers App, and click on "My Journey" (you can access "My Journey" through the main profile, through the Cabin, or through the info page within your membership). Once you open the Journey Map you will see each step of the Earth Rangers journey, and your progress so far.

You can level-up by earning points for participating in activities like Missions, Adoptions, and blog Comments. Each level unlocks special virtual rewards like new avatar items, Habitats, and more!

4) Virtual Badges and Achievement Wall

What are badges?


Badges are virtual tokens that represent your achievements as an Earth Ranger. Once you complete a Mission or reach another Earth Rangers milestone, a new badge will appear on your Badges and Achievement Wall, found in the Cabin. See how many badges you can earn!

How can I view my Achievement Wall?


You can view your Achievement Wall by going to your Cabin when you're logged into your Earth Rangers App. You'll see 'Badges' within the cabin options.

Will I get an actual badge in the mail?


Unlike our symbolic Adoption Kits, badges for your achievement wall are fully virtual and will not be sent in the mail.

How do I earn more badges?


To find out how to earn badges, or see the available badges to earn check out the Available Badges within your Cabin! You can view all our Available Badges by visiting "My Badges" and clicking "View Locked Badges". Check out the incredible possibilities on your Badges and Achievements Wall!

What if I don’t participate in symbolic Adoptions? Do I still earn badges?


Yes, you do! You will still earn badges for other aspects of your membership and the incredible work you do as an Earth Ranger.

5) Symbolic Adoption Support

I need a copy of my tax receipt for the adoption I made.

Please contact us with the following information and we can provide you with a copy:

  1. The first and last name of the donor
  2. The email address entered for the adoption
  3. The date the symbolic adoption was made
  4. The member (Ranger ID, username) to whom the adoption was made

What other things can I do to help besides participating in adoptions?


There are little things you can do around your house or neighborhood to help the environment and animals.  Click here to read some tips on what you can do to help, or check out our animal-saving Missions for more ideas!

I symbolically adopted an animal for my child’s membership, but it’s not showing up on their app.


Please contact us with the following information:

  • Date of your adoption
  • Donor name
  • Donor email
  • Child's username and Ranger ID

We can look for your adoption kit and find out why it’s not showing up.

6) Birthdays

How do birthdays work?


To find out how our birthday program works, and what’s included, click here.

How long in advance does a parent/guardian need to register for a Bring Back the Wild birthday?


We need time to process your registration and send out your birthday kit. Typically, we ask parents/guardians to register 4 weeks in advance of your party. If you want to register, but are concerned that it’s too close to your party date, please contact us and we can discuss alternate options.

7) Earth Rangers Account

We would like our account deleted.


Please contact us with the email address the account is setup under and we will delete it for you.

We don’t remember our password

If you have forgotten your password, use the password reset within the login page to reset your password via email.
If you are still having trouble, please contact us.

8) General Questions

Can I login from my computer?

If you have a Chromebook laptop or other device, yes! Just search the Google Play Store for "Earth Rangers".

What are some online safety tips I can share with my child?

At Earth Rangers, we want to make sure that everyone's internet experience is fun and safe. Click here for some online safety tips.

KidSafe is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to

Where can I learn more about managing my child’s experience on


Click here to learn more about your child's experience on

How much of the actual donations go to the protection of the animals and how much goes to administration? Is there a breakdown that is available to the public?

We are happy to share how the funds raised through our Bring Back the Wild program are used.

To provide some background about Bring Back the Wild, this program is not only an online fundraising initiative for endangered animals, but also an in-school program that teaches students about the importance of protecting animals and preserving the environment.

  • We are proud to say that $0 from funds raised through the Bring Back the Wild program go to overhead, administration or marketing.
  • 50% of the funds raised support research and the protection and stewardship of animal habitats in Canada.
  • 50% supports our education program (animal care, training and education programming) enabling us to bring our program, including live animal presentations and curriculum resources, to schools across the country free of charge.

Click here to view our most recent CRA return and more detailed information, which includes our overall financial position (Balance Sheet and Income Statement).

Do you have any career opportunities? Can I volunteer for Earth Rangers?


You can visit the Careers Page on our Corporate website to see current job postings.

For more information about volunteering with Earth Rangers, please visit our Volunteers Page.

I have a media inquiry…

If you are a member of the media and would like additional information on Bring Back the Wild, or are interested in interviewing an Earth Rangers spokesperson, please contact Tovah Barocas, Vice President, External Relations.
By email:,
By phone: 905-417-3447 ext. 2291

How secure is the website?


At Earth Rangers we are committed to protecting the privacy and security of all users of our websites, especially those designed for use by kids. The website does not publicize the full name or location of anyone and it doesn’t allow any direct messaging. For more information, please see our Privacy Policy and our Terms and Conditions.

KidSafe is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to


All donations that are made through our donation system go through our secure site (SSL), which is encrypted.

In addition, is PCI Compliant, meaning that our website undergoes regular testing to ensure that all data and traffic through the website is safe and secure. In short, the Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies and organizations that process, store, or transmit sensitive data maintain a secure environment.

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment


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