Frequently Asked Questions

1) Questions About Membership

How much does it cost?

The Earth Rangers membership and app are completely free!

How do I sign up?

Download our free Earth Rangers App to your device. Once you have the app on your device, simply open the app and click "Sign Up!" to begin the registration process.

How do I reset my password?

Forgotten your password? Use the password reset on the login screen to reset your password via email.
If you are still having trouble, or cannot recall your username and password, please contact us here.

I lost my membership card. Can I get another one?

Yes! To request a new card contact us here. In your request, please confirm the username, Ranger ID, and email used to create the account.

How secure is the Earth Rangers App and Membership?

At Earth Rangers we are committed to protecting the privacy and security of all users of our websites, especially those designed for use by kids. The website does not publicize the full name or location of anyone and it doesn’t allow any direct messaging. For more information, please see our Privacy Policy and our Terms and Conditions. KidSafe is certified by the kidSAFE Seal Program. To learn more, click on the seal or go to
All donations that are made through our donation system go through our secure site (SSL), which is encrypted. In addition, is PCI Compliant, meaning that our website undergoes regular testing to ensure that all data and traffic through the website is safe and secure. In short, the Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies and organizations that process, store, or transmit sensitive data maintain a secure environment. SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

I haven’t received my child’s membership card. What should I do next?

It can take up to 8 weeks from your registration date to process and deliver your child’s personalized membership card.
In order to receive a membership card, you must approve your child’s membership first! Not sure if you have approved your child’s membership yet? You can find out by logging in and viewing the main-profile screen; if you see a blue button above the avatar with the following text ‘"Don't Forget! Activate your account" you have not activated the membership.
If you have any questions please contact us here.

2) Questions about Adoption Kits and The Earth Rangers Shop

How do I use a discount code?

During checkout, you will be able to input the discount code. If the code is specific to a particular item, you will need to ensure the item is in your cart for the code to work.
Have other questions about promotions, discounts and/or gift cards? Please contact us here.

I need a copy of my tax receipt for the adoption I made.

  Your tax receipt was automatically e-mailed to the address used during the purchase. Please check your junk mail box to ensure it’s not there. If you are unable to find it, we can absolutely send you another copy. Contact us here, and kindly include the following detail in your email inquiry:
  1. Donor name/name given during checkout
  2. Date of purchase

How long does it take to receive an order?

Our team ships orders within 2 - 3 business days. Shipping timelines will depend on your location and the method of shipping you select during checkout.
For more information on our Shipping Policy click here.
If you have a concern about your order or further shipping inquiries, contact us here.

Can I link an adoption kit purchased through the online store to my child’s membership?

Absolutely! Please kindly contact our Member Care team here, with the following information:
  • Date of your adoption
  • Order number
  • Child's username and/or Ranger ID
We can help ensure your child receives recognition on their membership!

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